Refund Policy

Last updated: January 1, 2025 | Customer-friendly policy

✅ Our Commitment

At Scale Craft India, customer satisfaction is our top priority. If you're not satisfied, we want to help resolve it with a fair refund process.

Refunds Allowed — In These Cases

7-Day Money-Back Guarantee

New users who subscribe and cancel within 7 days of their initial purchase are eligible for a full refund, no questions asked.

Technical Failure

If a platform-side technical issue makes the service unavailable for 48+ hours and you couldn't use it, you qualify for a pro-rated refund.

Double Charges

Accidental duplicate charges are processed for a full refund within 3 business days.

Unauthorized Activity

Report any unauthorized transactions immediately to secure your account and receive a full refund.

Cancellations requested after the 7-day guarantee window

Partial-month refunds or usage credits

Accounts banned due to violation of our Terms of Service

Mid-term cancellation of annual packages (prorated credit allowed instead)

Completed API calls or credits already consumed

Submit Request

Email us at billing@scalecraftind.in with your transaction details.

Verification

We will review your account usage and details within 1-2 business days.

Credit Approved

Once approved, refunds take 5-7 business days to reflect in your original payment method.

Please provide: Account email, Transaction ID, and the Reason for cancellation.