Privacy Policy

Last updated: January 1, 2025

1. Data Collection

Scale Craft India collects only the data required to provide our service. This includes your name, email address, phone number, business details, and payment information. We never sell your personal data to third parties.

2. Data Usage

Your data is used to improve our service, provide customer support, manage billing, and maintain account security. We may send product updates or promotions via email — you can unsubscribe at any time.

3. Data Storage

Your data is securely stored on AWS Mumbai (ap-south-1) servers within India. We use 256-bit SSL encryption during transit and storage. Regular security audits are conducted.

4. Cookies

We use cookies for authentication, session management, and website analytics. You can disable cookies in your browser settings, though some platform features may not work as a result.

5. Third-Party Services

We integrate with trusted partners: Razorpay (payments), AWS (hosting), SendGrid (emails), and Twilio (SMS). These services adhere to their respective privacy regulations.

6. Data Rights

Under the DPDP Act 2023, you have the right to access, correct, delete, or restrict the processing of your personal data. Contact us at privacy@scalecraftind.in to exercise these rights.

7. Data Retention

We retain your data as long as your account is active. Upon account deletion, all data is permanently erased within 30 days, except for minimal logs required for legal compliance.

8. Children's Privacy

Our services are intended for users aged 18 and older. We do not knowingly collect personal data from minors.

9. Contact Us

For privacy inquiries: privacy@scalecraftind.in | +91 87005 30308 | Scale Craft India Pvt. Ltd., New Delhi, India